000			01766cam a22003498i 4500
001			19846040
005			20221229191916.0
008			170727s2017 enk b 001 0 eng
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
925	0		_aacquire _b2 shelf copy _xpolicy default
955			_wxm06 2017-08-25
010			_a 2017022582
020			_a9781472572585 (pbk. : alk. paper)
040			_aDLC _beng _erda _cDLC _dDLC
042			_apcc
050	0	0	_aHF5415.5 _b.P454 2017
082	0	0	_a658.8/12 _223
100	1		_aPenin, Lara, _eauthor.
245	1	3	_aAn introduction to service design / _cby Lara Penin.
263			_a1804
264		1	_aLondon ; _aNew York, NY : _bBloomsbury Publishing, _c2017.
300			_apages cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities.
650		0	_aCustomer services.
650		0	_aService industries.
776	0	8	_iOnline version: _aPenin, Lara, author. _tIntroduction to service design _dLondon ; New York, NY : Bloomsbury Publishing, 2017 _z9781350031913 _w(DLC) 2017040985
963			_aClaire Constable; phone: 44-02076315712; email: claire.constable@bloomsbury.com; bc: claire.constable@bloomsbury.com
999			_c11028 _d11028