TY  - BOOK
AU  - Booher,Dianna Daniels
TI  - Communicate with confidence!: how to say it right the first time and every time 
SN  - 0070064555 (hc : acidfree paper) :
AV  - HF5718 .B654 1994
U1  - 651.7/3 20
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Business communication
KW  - Oral communication
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 401-412)
UR  - http://www.loc.gov/catdir/description/mh022/94013665.html
UR  - http://www.loc.gov/catdir/toc/mh022/94013665.html
ER  -